TERMS & CONDITIONS

Offland® Terms and Conditions

These Terms and Conditions govern your use of www.offland.co.uk (the “Site”) and any purchase made from Offland® (“we”, “us”, “our”). By using this Site or placing an order, you agree to be bound by these Terms.

We reserve the right to update or amend these Terms at any time. Changes take effect immediately upon publication.

Eligibility

You must be at least 18 years old or have permission from a parent/guardian to use this Site and place orders.

Orders

All orders constitute an offer to purchase. A contract is formed only when payment has been received, accepted, and confirmed by Offland®.

We reserve the right to refuse or cancel any order at our discretion.

Pricing & Payment

All prices are in GBP (£). Payment must be made in full at checkout unless otherwise agreed.

We use third-party payment providers such as PayPal. Orders will not enter production until payment has cleared.

Bespoke Production

All items are made to order.

Once payment has been received and accepted, production begins. Please allow up to four (4) weeks for cutting, manufacture, and dispatch.

All timelines are estimates only. Delays may occur due to materials, demand, or unforeseen circumstances.

Cancellations

Orders may only be cancelled before production begins. Once production starts, cancellations are not permitted.

Intellectual Property

All branding, designs, and content belong to Offland®. No reproduction is permitted without written consent.

Liability

We are not responsible for indirect losses or delays caused by third parties. Liability is limited to the value of the goods purchased.

Governing Law

England and Wales law applies.

OUR BESPOKE SERVICE POLICY

All Offland® garments and accessories are produced on a bespoke, made-to-order basis. Each order is individually cut, constructed, and finished following payment confirmation.

Customers should allow up to four (4) weeks from the date of order for production and dispatch. In certain circumstances, production times may exceed this timeframe due to fabric availability, sourcing delays, production demand, or other factors outside of our reasonable control.

By placing an order with Offland®, you acknowledge and accept that production and delivery timelines are estimates only and may be subject to change. While every effort will be made to complete orders within the estimated timeframe, delays shall not constitute grounds for cancellation, chargeback, refund, or compensation where production is ongoing.

Due to the bespoke nature of our products, each item is individually manufactured and may contain slight variations in finish, fabric, or detailing, which are considered part of the craftsmanship and uniqueness of the garment.

REFUND & RETURNS POLICY

Made-to-Order Policy

All Offland® products are bespoke and made to order. As such, they are non-refundable once production has begun.

Eligible Returns

Refunds or replacements will only be issued if:

The item is faulty
The item is damaged on arrival
The item does not match agreed specifications

Non-Refundable Items

We do not accept returns for:

Change of mind
Incorrect sizing provided by customer
Minor handmade variations
Delays within reasonable production time

Claims

Any issues must be reported within a reasonable time of delivery with photographic evidence.

Resolution

Approved claims may result in repair, replacement, or refund at our discretion

SHIPPING POLICY

Production Time

All items are made to order. Production begins after payment confirmation.

Please allow up to 4 weeks for production and dispatch.

Delivery

Delivery times vary depending on courier and destination. All delivery times are estimates only.

Risk

Once dispatched, responsibility transfers to the courier.

Offland® is not liable for lost, delayed, or damaged parcels.

Address Responsibility

Customers must ensure all shipping details are correct. We are not responsible for incorrect addresses provided.

International Orders

Customers are responsible for customs duties, import taxes, and any additional charges.

Privacy Policy

Offland® respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.offland.co.uk, including any related media, mobile websites, or applications (collectively, the “Site”). Please read this policy carefully. If you do not agree with its terms, please do not use our Site.

Offland® is committed to protecting your privacy. Any personal information you provide will be used only in accordance with this policy. We may update this policy from time to time, and we encourage you to review it periodically to stay informed about any changes.

1. Information We Collect

We may collect information about you in several ways:

Personal Data
Information you voluntarily provide, such as your name, email, phone number, shipping address, and demographic details. Providing this information is optional, but withholding it may limit your ability to use certain features of the Site or app.

Derivative Data
Information automatically collected when you access our Site, including IP address, browser type, operating system, access times, and pages viewed. Mobile device users may also provide device information, location, and interactions with the app.

Financial Data
Payment information, such as card number, type, and expiration, used for purchases. Most financial data is handled by our payment processor, PayPal. We recommend reviewing their privacy policy for details.

Social Media & Third-Party Data
Information from social networks (e.g., Facebook, Instagram) or third parties if you connect accounts, including name, profile, contacts, and interactions. You may control permissions at any time.

Mobile Device Data
Information about your device, location, OS, and app usage. Permissions such as camera, contacts, microphone, storage, and push notifications may be requested, and you can adjust these in your device settings.

Contests, Surveys, & Giveaways
Information you provide when entering competitions, responding to surveys, or participating in promotions.

2. How We Use Your Information

We use the information we collect to:

Process orders, payments, and refunds.
Personalise your experience and manage your account.
Communicate about your order, account, or promotions.
Administer contests, surveys, and promotions.
Monitor and improve our website, app, and services.
Prevent fraud and protect against criminal activity.
Resolve disputes and respond to customer service requests.

3. How We Share Your Information

We may share information:

By law or to protect rights: For legal compliance or to protect our rights, property, and safety.
With service providers: Payment processors, hosting services, customer support, marketing assistance.
With your consent: For marketing purposes, where permitted by law.
Interactions with other users: Certain activity on the Site may be visible to other users.
Business transfers: In the event of a merger, sale, or bankruptcy.

We are not responsible for third-party websites you visit via links on our Site.

4. Cookies & Tracking

We use cookies, web beacons, and other tracking technologies to enhance your experience. You may disable cookies via your browser settings, but this may affect Site functionality. Third-party advertisers and analytics providers may also use cookies; please consult their privacy policies for details.

5. Security of Your Information

We implement administrative, technical, and physical measures to protect your data. However, no system is completely secure. By using our Site, you acknowledge the inherent risks of transmitting information online.

6. Children

We do not knowingly collect information from children under 13. If you believe we have done so, please contact us to have the information removed.

7. Do-Not-Track

Currently, we do not respond to Do-Not-Track signals from browsers or mobile devices. If this changes, we will update this policy.

8. Your Rights and Choices

Account Information: You may review, update, or delete your account information via account settings or by contacting us.

Emails and Communications: You can opt out of marketing emails and other communications via account settings or by contacting info@offland.co.uk.

9. Contact Us

For questions or comments regarding this Privacy Policy, please contact:
Email: info@offland.co.uk

Cookie Policy

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help recognise your browser or device and store certain information.

What are cookies used for?

Cookies are used to:

Recognise whether your device has visited the Site before
Improve website functionality and user experience
Enable secure access to certain areas of the Site
Understand how users interact with the Site
Remember user preferences and settings
Provide more relevant marketing and advertising

Cookies help improve the overall performance and usability of www.offland.co.uk.

Types of cookies we use

Offland® uses the following categories of cookies:

1. Strictly Necessary Cookies

These cookies are essential for the operation of the Site. They enable core functionality such as security, page navigation, and access to secure areas. The Site cannot function properly without these cookies.

2. Performance Cookies

These cookies collect information about how visitors use the Site, such as which pages are visited most often and any error messages received. This data is used to improve how the Site functions and performs.

3. Functionality Cookies

These cookies allow the Site to remember choices you make (such as login details or preferences) and provide enhanced, personalised features. They may also be used to improve user experience and retain settings between visits.

4. Targeting / Advertising Cookies

These cookies may be set through our Site by us or third-party partners. They are used to deliver advertising relevant to your interests and measure the effectiveness of marketing campaigns. They may track your browsing activity across different websites.

How long cookies stay on your device

Cookies may be either:

Session cookies – deleted automatically when you close your browser
Persistent cookies – remain on your device until they expire or are deleted manually

First-party and third-party cookies

First-party cookies are set directly by Offland®
Third-party cookies are set by external service providers, such as analytics or advertising partners

Third-party cookies may be used to help analyse site performance or deliver relevant advertising.

How to control or delete cookies

You can control or disable cookies through your browser settings. If you choose to disable cookies, some parts of the Site may not function correctly.

For guidance on managing cookies, you may refer to:

https://www.allaboutcookies.org

Instructions for managing cookies vary depending on your browser. Please check your browser’s help section for more information.

Changes to this policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Cookie Policy, please contact:

Offland®
Email: info@offland.co.uk
Website: www.offland.co.uk