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​Privacy Policy

Offland® respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.offland.co.uk, including any related media, mobile websites, or applications (collectively, the “Site”). Please read this policy carefully. If you do not agree with its terms, please do not use our Site.

Offland® is committed to protecting your privacy. Any personal information you provide will be used only in accordance with this policy. We may update this policy from time to time, and we encourage you to review it periodically to stay informed about any changes.

 

1. Information We Collect

We may collect information about you in several ways:

Personal Data
Information you voluntarily provide, such as your name, email, phone number, shipping address, and demographic details. Providing this information is optional, but withholding it may limit your ability to use certain features of the Site or app.

Derivative Data
Information automatically collected when you access our Site, including IP address, browser type, operating system, access times, and pages viewed. Mobile device users may also provide device information, location, and interactions with the app.

Financial Data
Payment information, such as card number, type, and expiration, used for purchases. Most financial data is handled by our payment processor, PayPal. We recommend reviewing their privacy policy for details.

Social Media & Third-Party Data
Information from social networks (e.g., Facebook, Instagram) or third parties if you connect accounts, including name, profile, contacts, and interactions. You may control permissions at any time.

Mobile Device Data
Information about your device, location, OS, and app usage. Permissions such as camera, contacts, microphone, storage, and push notifications may be requested, and you can adjust these in your device settings.

Contests, Surveys, & Giveaways
Information you provide when entering competitions, responding to surveys, or participating in promotions.

2. How We Use Your Information

We use the information we collect to:

  • Process orders, payments, and refunds.

  • Personalise your experience and manage your account.

  • Communicate about your order, account, or promotions.

  • Administer contests, surveys, and promotions.

  • Monitor and improve our website, app, and services.

  • Prevent fraud and protect against criminal activity.

  • Resolve disputes and respond to customer service requests.

3. How We Share Your Information

We may share information:

  • By law or to protect rights: For legal compliance or to protect our rights, property, and safety.

  • With service providers: Payment processors, hosting services, customer support, marketing assistance.

  • With your consent: For marketing purposes, where permitted by law.

  • Interactions with other users: Certain activity on the Site may be visible to other users.

  • Business transfers: In the event of a merger, sale, or bankruptcy.

We are not responsible for third-party websites you visit via links on our Site.

4. Cookies & Tracking

We use cookies, web beacons, and other tracking technologies to enhance your experience. You may disable cookies via your browser settings, but this may affect Site functionality. Third-party advertisers and analytics providers may also use cookies; please consult their privacy policies for details.

5. Security of Your Information

We implement administrative, technical, and physical measures to protect your data. However, no system is completely secure. By using our Site, you acknowledge the inherent risks of transmitting information online.

6. Children

We do not knowingly collect information from children under 13. If you believe we have done so, please contact us to have the information removed.

7. Do-Not-Track

Currently, we do not respond to Do-Not-Track signals from browsers or mobile devices. If this changes, we will update this policy.

8. Your Rights and Choices

Account Information: You may review, update, or delete your account information via account settings or by contacting us.

Emails and Communications: You can opt out of marketing emails and other communications via account settings or by contacting info@offland.co.uk.

9. Contact Us

For questions or comments regarding this Privacy Policy, please contact:
Email: info@offland.co.uk

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