REFUND & RETURNS POLICY

 

Made-to-Order Policy

All Offland® products are bespoke and made to order. As such, they are non-refundable once production has begun.

Eligible Returns

Refunds or replacements will only be issued if:

• The item is faulty

• The item is damaged on arrival

• The item does not match agreed specifications

Non-Refundable Items

We do not accept returns for:

• Change of mind

• Incorrect sizing provided by customer

• Minor handmade variations

• Delays within reasonable production time

Claims

Any issues must be reported within a reasonable time of delivery with photographic evidence.

Resolution

Approved claims may result in repair, replacement, or refund at our discretion

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SHIPPING POLICY

 

Production Time

All items are made to order. Production begins after payment confirmation.

Please allow up to 4 weeks for production and dispatch.

Delivery

Delivery times vary depending on courier and destination. All delivery times are estimates only.

Risk

Once dispatched, responsibility transfers to the courier.

Offland® is not liable for lost, delayed, or damaged parcels.

Address Responsibility

Customers must ensure all shipping details are correct. We are not responsible for incorrect addresses provided.

International Orders

Customers are responsible for customs duties, import taxes, and any additional charges.